Today has been a slightly frustrating day in that I’d planned to create my Subject librarian webpages (like the great ones my colleagues did before I got here) which I have been preparing content for since before Christmas. First I couldn’t do it because I needed CMS (Content Management System) training, then I needed to be approved to use the CMS and so on … Today I logged on only to get lots of error messages. In the end ten minutes before I left I had access. I’m going to have to find time tomorrow and Wednesday to get something done before I finish for the op on Thursday.
Apart from web frustration I did have a really good session on the Reception Desk. It’s lovely being busy, answering students queries – even the things that seem little to us can be a huge relief to a student. The reception/issue/combined services / circulation /help desk (or whatever they are called in the library you work in) is so important to student’s experience of the library.
I’m still pretty new at City and this was only my second desk session. I did find myself asking my colleagues a fair few questions which in previous jobs I would have just known. Every library does things differently and I do have to remind myself I worked at my first University for 9 years and so knew the system inside out. In my next role I set the system up so obviously knew what was going on. Almost every student has a different query. One of the skills librarians develop is being able to work out what a student really wants from what they say (even if what they say bears little relation to what they say) but when you are new somewhere and finding your way it can be more difficult to do this. I really enjoyed the desk and look forward to the time I just know the answer!
The other main working event today was using and learning about Google Analytics. I love statistics, analysing them, questioning them, think of the things they aren’t showing us. I’m going to be using it on the University’s library pages which will be fun!
I think it’s safe to say that my day was not a stereotypical librarian’s day – although I did issue some books and take some fines so maybe not so different!